Terms and Conditions for Appointments...

Before Your Consultation, you will be asked to complete a consultation form and sign to accept your understanding of our agreement.


Please notify me as soon as possible should you regrettably need to cancel or alter your appointment.  Cancellations made within 24 hours will be subject to a cancellation fee to cover costs.

COVID-19 Procedures

Details of new procedures to protect against transmission of COVID-19


As you will be aware, all public places have created new protocols for visitors to follow, for their safety and the safety of others. Please read through this information before attending the clinic.


Before your appointment

  • You will be sent a consultation and consent form to complete and return to me via email prior to your first appointment. This form includes screening questions. If any of your answers to these questions changes before attending the clinic for your first or any subsequent treatments, please do not attend the clinic and inform me as soon as possible via text or phone call.

  • Consultations and follow-up conversations will either be carried out in person or via phone or video call, depending on how extensive a discussion is required. I will let you know if I need to take any information prior to your appointment.



What to bring

  • All patients are encouraged to wear a surgical mask or cloth face covering before entering the clinic.  If you do not have access to one or forget to bring one with you, I will have some available which can be purchased for £0.60 each. If you are unable to wear a mask for part of, or the duration of the treatment due to health reasons such as severe asthma, please let me know before your appointment.

  • The couch and pillow cases will be disinfected after every client and I will also be using clean fresh linen for each patient.

  • We will not be able to provide water or teas at the moment. I would recommend bringing a bottle of water to stay hydrated.

  • Please leave non-essential, accessory items in the car, or travel with as little as possible.


Social distancing

  • We ask all visitors to the clinic to maintain at least a one metre distance (preferably more) from other people at all times. The only exception to this is the actual treatment – if you would prefer to receive hands-off distance Reiki, please let me know and I will facilitate this.  I will be wearing the appropriate PPE at all times.

  • Unless you require assistance for specific support and care needs (chaperone, parent or carer) we ask you to come alone for your appointment where possible.



Arriving at the clinic

  • We have the Track and Trace QR Code displayed in the hallway for you to scan on arrival.  Whilst this is not mandatory, I am required to retain your contact information should The Department of Health request it at a later date.

  • We have spaced out patient arrivals and departures so that all visitors to the clinic can remain socially distanced. I would be grateful if you could arrive at the specified time and wait in or near your car until I come outside to greet you, or call you to come inside.

  • Within The Brentwood Clinic of Complementary Medicine, there will now be a one-way system in place. Please enter through the main door and exit via the side door by the kitchen area.

  • Should you develop any symptoms of covid-19 during your treatment, please let me know, go straight home and call 119 for testing.



There will be a hand-sanitising station near the entrance but we would encourage you to walk straight through to the treatment room and wash your hands with soap and water using the facilities provided.. Please also wash your hands before leaving the clinic.


Bathroom facilities

We are encouraging patients to use the toilet facilities at home before attending the clinic to reduce bathroom traffic as much as possible. However, our bathroom will be available for use should you need it. It will be cleaned and disinfected regularly.


After your appointment

If you develop Covid-19 symptoms or have a confirmed diagnosis of Covid-19 within 48 hours of having treatment, please immediately inform me as well as the NHS test and trace service.


A final note

While these conditions are not ideal, we are positive that we can make this work without compromising on the level of care that you receive, and remember, we are the same smiling faces behind these masks!